What personal information do we collect and how we will use it?
We may collect the following information about you:
- contact details including title, name, postal and email addresses, postcode, contact telephone numbers;
- transaction information, including payment and reservation and booking details;
- guest communication preferences; and
- guest feedback.
Where you book accommodation for other people, we may ask you to provide the above information about them (e.g. we will usually ask for the title, first name and surname, e-mail address and nationality of a person for each room that you book for identification purposes). You should only provide us with information about other people if you have their permission to do so.
Sharing your personal information with third parties
We use Free To Book, an online channel manager, to manage our bookings. Information you have provided to us is stored in Free To Book’s system to enable us to manage reservations.
We use Booking.com and Free To Book to take bookings. If you make a booking with us through Booking.com or Free To Book’s services then they will hold your information in accordance with their own privacy policies. If you make a booking with us using our website then Free To Book will hold your information in accordance with their own privacy policies.
Whitecliff Guest House takes the security of any personal information we hold very seriously.
Digital information, including payment information, is held only by trusted third parties, specifically Free To Book and Booking.com. These services are fully compliant with all relevant data protection laws and protocols.
Access to and amending your personal information
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove personal information you think is inaccurate by contacting us.
You also have the right to request a copy of the personal information that we hold about you. To do so, please contact us. We may make a small charge for this service.
Whitecliff Guest House
7 Brunswick Terrace